The Power of a Dedicated Customer Support Team

The Power of a Dedicated Customer Support Team

The Security Brands Customer and Technical support teams are experts in Security Brands products and technology. Our team is the best resource for distributors, installers, and end users to assist with perimeter security and access control needs.

Security Brands Customer Support

The Security Brands Team is Available to Help

Distributors connect with our team to find the right solutions for their customers. Contact our team for a one-on-one consultation to review your customer’s perimeter access control and security plan. A technical support rep will recommend the best system to suit your customer’s needs.

Installers can call, text, or email our support team to walk through the necessary steps to complete device activation prior to the installation. In addition, our technical support team helps installers with on-site installations and provides troubleshooting tips.

Did you know? Security Brands offers additional resources to help you find the right solutions.

Customers who need assistance with their access control device can contact our support team too! We’ll walk them through power cycling or resetting their device after an outage or temporary loss of power or cell signal. Our team will advise when it’s necessary to contact an installer or reach out to a distributor for more technical fixes. Customers can also receive support for Summit Control and the Summit Control app.

At Security Brands, Inc. our support team is ready to help!

Our product experts in customer service and technical support are available and ready to answer any questions or troubleshooting issues you may have.

Submit a ticket through CONTACT US on our website or call: 800-541-5677 OR 972-474-6390, Monday – Friday, 8:00 am – 5:00 pm CT.

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